Need help?
Frequently Asked Questions
In order to identify the best fit, please visit our sizing guide. Additional fit details with measurements are found on the product page specific to the item.
Measurements are displayed in inches unless otherwise noted. For assistance, please contact us.
We have a 7-Day Return Policy
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@pinepilatesclub.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
The order is confirmed once you receive a shipping confirmation email. Please check your spam inbox.
All orders ship from Chicago, a prime location that allows us to deliver across the U.S. quickly.
Wondering where your order is? You will receive a shipping confirmation email with your tracking information.
SHIPPING
It depends on where you are. Orders processed here will take 10-20 business days to arrive. Delivery details will be provided in your confirmation email.7-Day Fast Returns